How to Design Conversations that Matter
Management Impact Publishing
Life is built one conversation at a time. Learn which conversations matter, how to transform those conversations, and balance them all while leading change.
Human beings are conversational animals. Every day we're in constant communication with ourselves, other people and the world around us, and while not all conversations may seem important, they all have the potential to transform our personal, professional and cultural lives for the better. This book explains how conversations work and offers practical advice on how to improve the quality of our exchanges.
Take a moment and collect all of the crucial conversations in your work and life. Think of the big conversations you're building and the small ones. Gather up those happening inside and outside of your organization...and inside and outside of yourself. How many conversations are there? What are you focusing on? What's working? What needs to shift?
To lead change, make an impact, and communicate well with others, Daniel Stillman, a thought leader, consultant, podcaster, and speaker in design thinking, presents a framework to keep all of the important conversations on track and provides tools to reframe what's missing and confusing.
Daniel Stillman designs conversations for a living, and insists that you actually do that too. As an independent design facilitator, he works with clients and organizations of all shapes and sizes to help them frame and sustain productive and collaborative conversations, deepen their facilitation skills, and coach them through the innovation process. His first book, The Paper Airplane Experiment and the 30 Second Elephant is about origami and teams and yes, it’s as strange as it sounds. He hosts The Conversation Factory podcast where he interviews leaders, changemakers and innovators on how they design the conversations in their work and lives.