Service Excellence @ Novell
Taking Customer Service From Cost to Profit
9789077256114
pages
Nova Vista Publishing
Overview
Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights and now not only delights Novell's customers, but contributes significantly t
Author Bio
Nova Vista Publishing Best Practices Editors are a group of executives, managers, consultants and business writers who team up from time to time to examine remarkable business transformation stories in human terms, using real business cases. They live all
