The Versatility Factor
Strategies for Building High-Performing Relationships
How effective are you in leading or dealing with clients, your manager, your colleagues? Do you build rapport with some people easier than others? Are there some people with whom you just can't connect? The Versatility Factor reveals the keys to developing leadership skills and achieving highly effective organizational and interpersonal performance in managing, selling and teaming. In The Versatility Factor, social intelligence experts John R. Myers and Dr. Henning Pfaffhausen describe practical strategies for achieving personal and organizational excellence. By developing these skills, you will learn why treating others the way you like to be treated results in failure, how to quickly build rapport with anyone, the best way to manage conflict or participate in a team, sales techniques for building outstanding customer relationships, how to successfully bridge your personal and professional lives. Dozens of research studies in the field of relationship science have shown that Versatility - the ability to build effective relationships - is what truly separates global leaders from average performers. More than intellect, education or job experience, Versatility is the key to highly effective relationships, sales skills and business success. Based on decades of performance research and filled with practical advice, The Versatility Factor is a must-read for everyone whose success is dependent on working with others.
Social intelligence and organizational performance expert John R. Myers is President and Chief Executive Officer of TRACOM Group. With more 30 years of work in developing leadership skills and interpersonal effectiveness, John is recognized as a thought leader in talent development, human resources and global training. John has been involved with the research and development of numerous TRACOM programs including SOCIAL STYLE and Versatility, the Behavioral EQ model, team technologies and feedback instruments, leadership and interpersonal 360. John has facilitated training and development with a wide range of audiences from senior executives, managers and supervisors and sales professionals. He has conducted sessions with global organizations in North America, Australia, Western and Eastern Europe, the Middle East, Japan, Korea and China. John is the author of numerous published books, articles and studies including “The Ah Ha’s of Effective Relationships.” Dr. Henning Pfaffhausen is the managing partner of Terenia GMBH, and one of Europe’s most-recognized experts in organizational performance and leadership with deep experience in restructuring, post-merger integration and change management processes. Early in his consulting career, Henning learned about the vitally importance of building and developing relationships to client counterparts as well as with team members. When he was introduced to the SOCIAL STYLE Model, he immediately realized its potential and practicality. During his entire career as a partner at Accenture, consultant, executive and salesperson, applying the model’s concepts has been a constant and valuable success factor. Henning is author of several articles and studies on the SOCIAL STYLE Model, human performance, sales skills and change management.