Service Management Principles for Hospitality and Tourism
Maria Rellie B. Kalacas
Arcler Education Inc
Service Management Principles for Hospitality and Tourism gives an introduction to hospitality and tourism and talks about the role of communication in this sector. It brings the focus of the readers to food service management and the aspect of marketing in the hospitality industry. Also discussed in the book is the quality management in the hospitality industry, the role f customer satisfaction in this sector, the management of corporate travel and tourists, the management in technological and networking sense, the challenges that lie in the hospitality and tourism sector and the future that the sector may undergo. The readers are provided with the basic knowledge on all the possible aspects of the management of hospitality and tourism sector.
Maria Rellie B. Kalacas is an Assistant Professor III in the College of Industrial Technology department of Food Technology, Laguna State Polytechnic University, Santa Cruz, Laguna, Philippines. She finished her Doctor of Philosophy major in School Leadership and Management at St. Dominic Savio College, Caloocan City, Philippines. She also completed her Master of Arts major in Technology and Home Economics from Laguna State Polytechnic University, Philippines. She also took up Master of Arts in Industrial Education major in Hotel and Restaurant Management at Eulogio “Amang” Rodriguez Institute of Science and Technology, Santa Mesa, Manila, Philippines. A member and awardee of Asian Community Social Response Humanitarian Ministry (ACSR), May 2018.She also has two (2) Published Utility Model research work.