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Guest Service in the Hospitality Industry

Merly Fiscal Arjona

302 pages
Arcler Education Inc
Guest Service In The Hospitality Industry focuses on the delivery of services in the hospitality industry to the guests or tourists that have the enthusiasm to travel and know about the various places. It also informs the readers about the various things to look forward to, to provide good services to the guests. This book also discusses about the introduction to hospitality industry, the meaning of quality service, the service to the guests in food and beverage industry and knowing and assessing the failures in order to succeed in the hospitality sector.
Author Bio
Merly Fiscal-Arjona, MAT, Ph.D., Associate Professor IV of Laguna State Polytechnic University, Siniloan,Campus, Siniloan Laguna, Philippines. She graduated from the Laguna State Polytechnic University, Siniloan, Campus, with the Degree of Master of Arts in Teaching, Major in Technology and Home Economics. She took her Doctor of Philosophy Major in School Leadership and Management in St. Dominic Savio College, Caloocan, City. Her professional experience includes an assessor in different Hotel and Restaurant Competency in TESDA. She was also the former Dean of the College of Hospitality Management and Tourism, Siniloan Campus, Siniloan, Laguna, Philippines. She is an active member of Association of Administrators in Hospitality Hotel and Restaurant Management Educational Institution (AAHRMEI) and many more. She has attended seminars and trainings in Hotel and Restaurant Management and member of several professional organizations, At present, her greatest joy at the moment is to share her knowledge, expertise and give prestige to her students.