A Guide to lodging service provision in the hospitality sector
9781779560780
254 pages
Arcler Education Inc
Overview
The provision of hospitality service encompasses all aspects of employee assistance that allow customers to make informed decisions. As a result, hotels are making greater efforts to provide their customers with a positive experience. This volume argues that procedures are the fundamental aspect of services. They provide customers with valuable service knowledge by demonstrating how service operating systems work in series and technique. Furthermore, clients themselves are a fundamental piece of the business. Thus, inadequately designed procedures are damaging to hospitality staff prompting low-quality service delivery and disillusionment. The travel industry can't succeed without hospitality since tourists need facilities to live in while on their journeys. Tourists are the ones who are served in hospitality. Most tourists are from different nations, so they have unique genders, interests, and needs. They perhaps likewise pay considerable cash so they require great services from hospitality and where they visit. They additionally should be handled with care. As a result, hospitality providers must ensure that tourists are pleased with their services. One of the significant factors in hospitality is the supply of quality food for consumer meals. In addition, in order to ensure that visitors feel at ease throughout their journey, hospitality establishments need to provide customers with convenient means of transportation, such as bus or taxi, to access various destinations.
Author Bio
Maria Rellie B. Kalacas, Associate Professor V, graduate of Doctor of Philisophy major in School Leadership & Management at St. Dominic Savio, Caloocan City, March 31, 2019. Mother of three, currently teaching at the College of Teacher Education and Graduate Studies at Laguna State Polytechnic University, Sta Cruz, Main Campus. Handling major subjects in Bachelor of Technology and Livelihood Education like Marriage and Family Relationships and Introduction to Food Technology. At present Gender and Development Chairperson at LSPU Sta Cruz Campus.
